Refund policy

Operated by FRESH INNOVATIVE SKY RISING

3411 W MONROE ST, CHICAGO, IL 60624, United States

At Amenron, customer satisfaction is important to us. If there is a problem with your order, please review this policy before submitting a return or refund request.

30-Day Return Window

We offer a 30-day return period beginning on the date your order is delivered.

To qualify for a return, you must contact us within 30 days of receiving your package.

Requests submitted after the 30-day period may not be eligible for return or refund consideration.

Order Cancellation

Orders may be canceled within 24 hours of purchase for a full refund.

Once an order has been processed or shipped, cancellation is no longer possible.

If your order has already shipped, you may submit a return request after delivery if it meets the conditions outlined in this policy.

Exchange Policy

We do not offer direct product exchanges.

If you need a different item, please:

  1. Request a refund for the original order (if eligible)

  2. Place a new order for the desired item

This helps ensure you receive the correct product as quickly as possible.

Eligible Refund Reasons

Refund requests may be approved when:

  • The item arrives damaged

  • The item is defective

  • The wrong item was received

  • The product does not function as described

  • A manufacturing defect is identified within 30 days of delivery

Non-Refundable Situations

Refunds will generally not be issued for:

  • Change of mind

  • Personal preference

  • No longer needing the item

  • Damage caused by misuse, abuse, or improper handling

  • Return requests submitted after 30 days

  • Items returned without authorization

  • Clearance or final-sale items

Return Shipping Responsibility

If the Return Is Due to Our Error

Examples include:

  • Damaged items

  • Defective products

  • Incorrect items received

In these situations:

  • We will reimburse reasonable return shipping costs

  • The return must be shipped using a trackable shipping method

  • A valid shipping receipt and tracking number are required

  • Refunds will be issued to the original payment method

Please note that Amenron does not provide prepaid return labels.

Customers must arrange return shipping and submit proof of shipping for reimbursement review.

If the Return Is for Personal Reasons

Examples include:

  • Changed your mind

  • Personal preference

  • No longer needed

Return shipping costs are the responsibility of the customer.

Any original shipping fees, where applicable, are non-refundable.

How to Request a Return

Step 1

Email us at:

support@amenron.com

within 30 days of receiving your order.

Step 2

Include:

  • Order number

  • Description of the issue

  • Photos of the product if damaged, defective, or incorrect

Step 3

Our team will review your request.

Typical response time is 1–3 business days.

Step 4

If approved, we will provide the correct return warehouse address and return instructions.

Step 5

Ship the item using a trackable shipping service.

After shipping, please send:

  • Tracking number

  • Shipping receipt or invoice

Important Return Notice

Do not send products to the address shown on your package or to our registered business address.

Always wait for return authorization and return instructions from our support team.

Returns sent without approval or to the wrong location may delay or prevent refund processing.

Refund Processing

Once your return is approved:

Stage Estimated Time
Return Request Review 1–3 Business Days
Returned Item Inspection 3–5 Business Days After Receipt
Refund Processing 3–5 Business Days

Refunds are issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, additional processing time may apply.

Cases Where a Return May Not Be Required

In certain situations involving:

  • Damaged products

  • Defective products

Our support team may determine that returning the item is unnecessary.

If applicable, we will provide instructions during the review process.

Items Not Eligible for Return

The following items are generally not eligible for return:

  • Clearance items

  • Final-sale items

  • Unauthorized returns

  • Items sent to an incorrect return location

  • Products damaged through misuse or improper handling

Frequently Asked Questions

How long do I have to request a return?

You must contact us within 30 days of delivery.

Can I cancel my order?

Yes. Orders canceled within 24 hours of purchase are eligible for a full refund.

What if my return window has expired?

While approval cannot be guaranteed after 30 days, you may still contact us and we will review your situation.

Where will my refund be sent?

Refunds are issued to the original payment method used during checkout.

Do I need to provide tracking information?

Yes. All approved returns must include a valid tracking number.

How long does it take to receive a refund?

Most approved refunds are completed within several business days after the returned item is received and inspected.

Contact Us

If you have questions regarding this policy, please contact us.

Email: support@amenron.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)

Response Time: Within 1–3 Business Days

Business Information

FRESH INNOVATIVE SKY RISING

3411 W MONROE ST

CHICAGO, IL 60624

United States

Amenron is operated by FRESH INNOVATIVE SKY RISING.